At Mojaah®, customer satisfaction is our priority. We strive to deliver premium-quality socks that meet your expectations. If you receive a product that is defective, damaged, incorrect, or has a size issue, we offer a 7-Day Exchange Policy for eligible purchases.

Exchange Eligibility

You may request an exchange within 7 days from the date of delivery if:

• You received the wrong product.
• The product has a manufacturing defect.
• The product was damaged during transit.
• You received an incorrect size (subject to availability).

To be eligible for an exchange, the product must:

• Be unused, unworn, and unwashed.
• Be returned in its original packaging.
• Include all tags, labels, and accessories (if any).
• Be accompanied by the original order details or invoice.

Non-Exchangeable Items

For hygiene and safety reasons, exchanges will not be accepted for:

• Used or worn socks.
• Washed products.
• Products returned without original packaging.
• Products damaged due to misuse or improper handling.
• Exchange requests submitted after 7 days of delivery.

How to Request an Exchange

To initiate an exchange:

1. Contact our customer support team within 7 days of receiving your order.
2. Share your Order ID and clear photos of the product (if applicable).
3. Our team will review your request and provide further instructions.
4. Once approved, the exchange process will be initiated.

Exchange Process

• After the returned product passes quality inspection, a replacement product will be dispatched.
• Exchanges are subject to product availability.
• If the requested size or product is unavailable, we may offer an alternative product of equal value or store credit.

Shipping Charges

• If the exchange is due to a damaged, defective, or incorrect item delivered by us, Mojaah® will bear the exchange shipping cost.
• For size exchanges or customer-requested exchanges, shipping charges may apply.

Quality Assurance

Every Mojaah® product undergoes strict quality checks before dispatch. However, if an issue occurs, our support team will ensure a smooth and hassle-free exchange experience.

Contact Us

For exchange-related assistance, please contact:

Mojaah® Customer Support