At Mojaah®, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how orders are processed and delivered.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, promotional events, or high-demand periods, processing times may be slightly extended.

Shipping Coverage

We currently ship across most locations in India through trusted courier and logistics partners to ensure timely and secure delivery.

If your location is not serviceable, our team will contact you regarding alternative arrangements or order cancellation.

Delivery Timelines

Estimated delivery times are as follows:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

• Free Shipping may be available on eligible orders as part of ongoing offers and promotions.
• Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email, SMS, or WhatsApp notification containing your tracking details.

You can use the tracking information to monitor your shipment status in real-time.

Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Courier service disruptions
• Natural disasters or adverse weather conditions
• Government restrictions or public holidays
• Incorrect shipping information provided by the customer

Mojaah® shall not be held responsible for delays caused by factors beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

If an order is returned due to an incorrect address, incomplete information, or failure to accept delivery, additional shipping charges may apply for re-dispatching the order.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your Order ID and clear photographs of the package and products received.
3. Our team will investigate the issue and assist with a suitable resolution.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the order will be governed by our Exchange Policy.

Contact Us

For any shipping-related queries, please contact:

Mojaah®